Support

Contact Meti

Email support@metiapp.com for help with Meti App or metiapp.com. Meti Georgia, LLC is located at Vazisubani settlement, 18a, Tbilisi, Georgia.

For an account question, include the email address associated with your account. For a technical issue, describe what happened, what you expected, your device model, Android version and Meti app version. Add a screenshot only if useful and remove any private information first. Never include a password, verification code or secret key.

Sign-in problems

Use the same sign-in method you used to create your account. Check your email and spam folder for account messages. If you cannot sign in, contact support from your account email where possible. Support will verify ownership before discussing private account information.

Activity tracking

Check that location and physical-activity permissions are enabled for Meti. Background tracking requires the corresponding location permission. Keep the workout active and check the ongoing Android notification. Device battery restrictions and poor GPS reception may affect tracking. If results look wrong, include the approximate activity time and type in your request.

Rewards and redemptions

Include the merchant name, offer and approximate time of the problem. Do not send an active redemption QR code publicly. A request to correct a points issue is reviewed against the recorded activity and redemption history; this page does not promise a cash refund.

Privacy and deletion

See our Privacy Policy for information handling and our Account Deletion page to request deletion of your account and associated data. You do not need to reinstall the app to request deletion. You can also email support@metiapp.com from the email address associated with your account.